On Target K9 (the “Company”) is committed to protecting your personal information and your right to privacy. If you have any questions, comments or concerns, please email us at findit@ontargetk9.co.
This privacy statement explains what information is gathered when you visit our website (the “Site”) and/or use any of our services (the “Services” which include the Website) as well as any related services, sales, marketing or events, how such information may be used and what rights you have in relation to it. Please also review our Terms and Conditions which govern the use of this Site.
1. What information we collect
As a general practice, personally identifiable information such as your name, address, or email address are not automatically collected during your visit and view the Site. Certain non-personal information may be recorded by the standard operation of the Company’s internet servers. Information such as the type of browser being used, its operating system, and your IP address may be gathered in order to enhance your online experience.
As part of our Services, the Site’s mailing lists, downloads, special offers, registration forms and surveys may request contact information such as your name, email address, phone number, training background information relevant to your attendance to a course and preference information if you would like us to keep you up-to-date with new offers. All personal information you provide to use must be true, complete and accurate, and you must notify us of any changes to it.
The Company does not store any credit card information it may receive in regard to a specific transaction and/or billing arrangement except as necessary to complete and satisfy its rights and obligations with regard to such transaction, billing arrangement, and/or as otherwise authorised by a user.
We do not knowingly collect information from or market to children under 18 years of age. By using his Site, you confirm that you are at least 18 or that you are the parent or guardian of such a minor and consent to their use of the Site. If we learn that personally identifiable information from a user less than 18 years old has been collected, we will deactivate the account and take measures to delete such data from our records. Please contact us if you are aware of any data we may have collected from anyone under age 18.
2. How we use your information
Information submitted by you will be used by the Company only for legitimate business purposes, including without limitation the improvement of our products, services and the contents of the Site.
The Company may also share such information with our business and promotional partners to further those purposes. Personally identifiable information is never sold or leased to any third parties.
With your permission, we may use your contact information to send you information about our company and products. You can opt out of receiving future mailings at any time, by using the relevant link provided in our mailing or by sending us an email at the address above.
3. Will your information be shared with anyone?
Company will only share information you consented to, to provide you with our Services. We may also be required to disclose personal information in response to lawful requests by public authorities.
We and third parties working on our behalf (for web hosting, for example) may transfer, store and process your information in countries other than your own. All those involved have committed to taking measures to safeguard your information.
4. Links to external sites
The Company is not responsible for the content or practices of third party websites that may be linked to the Site.
The Company is also not responsible for any information that you might share with such linked websites. You should refer to each website's respective privacy policy and practices prior to disclosing any information.
5. Bulletin Boards and Chat Areas
Guests of the Site are solely responsible for the content of messages they post on the Company’s forums, such as chat rooms and bulletin boards. Users should be aware that when they voluntarily disclose personal information (e.g. user name, email address, phone number) on the bulletin boards or in the chat areas, that information can be collected and used by others and may result in unsolicited messages from other people. You are responsible for the personal information you choose to submit in these instances. Please take care when using these features.
6. Use of Cookies
Cookies are pieces of information that a website transfers to an individual’s computer hard drive for record keeping purposes. Cookies make using our Site easier by, among other things, saving your passwords and preferences for you. These cookies are restricted for use only on our Site, and do not transfer personal information to other parties. Most browsers are initially set up to accept cookies. You can, however, reset your browser to refuse all cookies or indicate when a cookie is being sent. Please consult the technical information relevant to your browser for instructions. If you choose to disable your cookies setting or refuse to accept a cookie, some parts of the Site may not function properly or may be considerably slower.
For more information about the cookies we use, please see Cookie Policy.
7. How long we keep your information
We keep your information for as long as necessary to fulfil the purposes outlined in this privacy notice, unless otherwise required or permitted by law (such as tax, accounting or other legal reasons).
8. How we keep your information safe
Security for all personally identifiable information is extremely important to us. We have implemented a system of technical, administrative and physical security measures to attempt to protect (online and offline) your information from unauthorised and improper use. Only individuals who need the information to perform a specific job (for example, customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
We continually review all such measures and update them when appropriate. However, despite our safeguards and efforts to secure your information, electronic transmissions over the internet or information storage technology cannot be guaranteed to be 100% secure of hackers, cyber criminals or other unauthorised third parties. While we strive to protect your personal information, the Company cannot ensure or warrant the security of information you transmit via the internet. By transmitting any such information to the Company, you accept that you do so at your own risk.
9. Your privacy rights
In some regions, such as the European Economic Area (EEA) you have rights that allow you greater access to and control over your personal information. This may include the right to (i) request access and obtain a copy of your personal information, (ii) request an update, correction or deletion, (iii) restrict the processing of your personal information and (iv) if applicable, to data portability. You do not have to give you your reasons for making such request, however we may ask for proof of id and further information to identify the information you seek. We will respond to your request within 30 days.
Where we rely on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note however that this will not affect the lawfulness of the processing before its withdrawal, nor the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
You can unsubscribe from our marketing email list at any time by clicking the unsubscribe link in the emails you receive or by contacting us. After being removed from the marketing email list we may still communicate with you, for example to send you service-related emails necessary for the administration and use of your account, to respond to service requests or for other non-marketing purposes.
10. Your Acceptance of These Terms
By using the Site, you accept the policies and restrictions set in this Online Privacy Policy. If you do not agree to this policy, please do not use the Site. This Online Privacy Policy may be revised from time to time in compliance with relevant laws, by updating this posting. You are bound by any such revisions and should therefore periodically visit this page to review the then current Online Privacy Policy, to be informed of how we are protecting your information.
Last updated: 25 July 2020
Generally, we do not rely on consent as a legal ground for processing your personal data, other than in relation to sending marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us using the contact us form on the Website or using the privacy settings in your profile.
Set out below is a description of the ways we intend to use your personal data and the legal grounds on which we will process such data. We have also explained what our legitimate interests are where relevant.
We may process your personal data for more than one lawful ground, depending on the specific purpose for which we are using your data.
Communication Data : We process this data for the purposes of communicating with you, for record keeping and for the establishment, pursuance or defence of legal claims. Our lawful ground for this processing is our legitimate interests which in this case are to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims.
Customer Data: We process this data to supply the goods and/or services you have purchased and to keep records of such transactions. Our lawful ground for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.
User Data:We process this data to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain back- ups of our website and/or databases and to enable publication and administration of our website, other online services and business. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business.
Technical Data: We process this data to analyse your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business and to grow our business and to decide our marketing strategy.
Marketing Data: We process this data to enable you to partake in our promotions such as competitions, prize draws and free giveaways, to deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising. Our lawful ground for this processing is our legitimate interests which in this case are to study how customers use our products/services, to develop them, to grow our business and to decide our marketing strategy.
We may use Customer Data, User Data, Technical Data and Marketing Data to deliver relevant website content and advertisements to you (including Facebook adverts or other display advertisements) and to measure or understand the effectiveness of the advertising we serve you. Our lawful ground for this processing is legitimate interests which is to grow our business. We may also use such data to send other marketing communications to you. Our lawful ground for this processing is either consent or legitimate interests (namely to grow our business).
Our lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests (namely to grow our business).
Under the Privacy and Electronic Communications Regulations(PECR), we may send you marketing communications from us if
you made a purchase or asked for information from us about our goods or services or you agreed to receive marketing communications and in each case you have not opted out of receiving such communications since.
Under these regulations, if you are a limited company, we may send you marketing emails without your consent. However you can still opt out of receiving marketing emails from us at any time.
Before we share your personal data with any third party for their own marketing purposes we will get your express consent.
You can ask us or third parties to stop sending you marketing messages at any time by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences or by following the opt-out links on any marketing message sent to you or by emailing us via the contact us form at any time.
If you opt out of receiving marketing communications this opt-out does not apply to personal data provided as a result of other transactions, such as purchases, warranty registrations etc
We may have to share your personal data with the parties set out below:
Online Course platform provider Zenler.com who will be data processor of your data. We have entered into a data processing addendum with Zenler to process your data. Other companies in our group who provide IT and system administration services and undertake leadership reporting. Service providers who provide cloud infrastructure, video hosting, live video platforms, email provider, IT and system administration services.
Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services. Government bodies that require us to report processing activities. require reporting of processing activities in certain circumstances. Third parties to whom we sell, transfer, or merge parts of our business or our assets.
We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.
We share your personal data within our group of companies which involves transferring your data outside the European Economic Area (EEA).
Countries outside of the European Economic Area (EEA) do not always offer the same levels of protection to your personal data, so European law has prohibited transfers of personal data outside of the EEA unless the transfer meets certain criteria.
Many of our third parties service providers are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.
Whenever we transfer your personal data out of the EEA, we do our best to ensure a similar degree of security of data by ensuring at least one of the following safeguards is implemented:
Our Online course platform Zenler provider based in the UK is our data processor and we have entered into data processing agreement for the processor to protect your personal data. We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission; or Where we use certain service providers, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe; or Where we use providers based in the United States, we may transfer data to them if they are part of the EU-US Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US. Where we use providers based in the United States (for example Amazon, Sendgrid) we may transfer data to them where we have signed data processing addendums for the provider to provide protection of data shared between the Europe and the US.
If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.
Please email us at support@zenler.com if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know such data. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorized use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.
For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers.
In some circumstances we may anonymize your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:
You can see more about these rights at:
If you wish to exercise any of the rights set out above, please reach us via the contact us form on the Website.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within 30 days. Occasionally it may take us longer than 30 days if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
We may include links to third-party websites, addons and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.